SAP-to-Salesforce data exchange that returns clean results even when SAP errors
We built and hardened an SAP Cloud Platform Integration layer for a premium bicycle brand that enriches all customers in a single request and handles SAP errors without failing.
The Challenge
A premium bicycle brand exchanges customer data between its SAP back end and Salesforce, and that link had to be reliable and fast. Customer-data enrichment had to be clean, and an error on the SAP side could not be allowed to break the exchange.
The Approach
We built and hardened an integration layer on SAP Cloud Platform Integration. Groovy scripts handle message processing and customer-data enrichment, consolidated into a single request for all customers. We added sales-organization mapping between SAP and Salesforce, product-ID normalization and case-insensitive email matching. When SAP returns an error, the layer returns an empty result set instead of failing.
The Results
The integration layer is delivered. Customer enrichment runs as a single request for all customers, and SAP errors produce a clean empty result instead of a failure. The brand can now rely on its SAP-to-Salesforce exchange to behave predictably, even when SAP has problems.
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