A Django backend that lets Gradoo's support team find answers and close tickets faster
As Gradoo moved off a legacy app, we built its Python and Django support backend with ElasticSearch search and supported the integration of the mobile app Gradoo built in-house.
The Challenge
Gradoo's support team worked with a legacy app that slowed down ticket handling and replies to user inquiries. Gradoo was moving to a new platform, and the support backend had to be ready alongside the new mobile app.
The Approach
We built the backend application in Python and Django, designed for Gradoo's support team to manage tickets and answer user inquiries. We added ElasticSearch so the team can find relevant information quickly. Gradoo's own team built the React Native mobile app, and we supported its integration with the backend.
The Results
The new backend replaced the legacy app for support work and is easier to maintain and scale. The support team closes tickets faster and answers user inquiries more effectively. Support staff can now search all relevant information in one place when helping users.
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