Empowering Germany's Largest Graduation Platform with Modernized Backend Solutions
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Empowering Germany's largest graduation platform with modernized backend solutions
Gradoo is Germany's largest platform dedicated to graduation, supporting students throughout their academic journey. easy.bi partnered with Gradoo to assist in migrating their legacy app to a new platform, focusing specifically on developing the backend and back office for the new application. Our work ensures that the Gradoo support team can close tickets faster, address user inquiries efficiently, and deliver an enhanced support experience.
Our contribution
easy.bi collaborated closely with Gradoo to support the migration of their legacy app to a new platform, focusing specifically on developing the backend application. The backend is designed to be utilized by Gradoo's support team, enabling them to efficiently manage support tickets and respond to user inquiries in a timely manner.
The backend application was built using Python and the Django framework, offering scalability and ease of maintenance. We provided support for the integration of the mobile application, which was developed entirely by Gradoo's own team. We used React Native to ensure seamless interaction between different parts of the platform, while ElasticSearch was implemented for advanced search capabilities, allowing the support team to quickly locate relevant information and address user needs.
The journey to success
The success of the Gradoo project was built on a foundation of close collaboration, innovation, and a shared vision for improving user support. From the outset, we worked closely with Gradoo's stakeholders, including support team members, product owners, and IT leads, to understand their requirements and challenges.
Through workshops and discussions, we identified the key features needed to streamline the support process, such as efficient ticket management and advanced search functionality. Our focus was on delivering a backend that not only met Gradoo's current needs but was also scalable for future growth.
By leveraging modern technologies and adopting an agile approach, we were able to develop a backend solution that improves support efficiency, reduces response times, and enhances the overall user experience. Continuous feedback and testing ensured that the solution was aligned with Gradoo's goals and delivered the desired outcomes.
The impact
The backend development for Gradoo has had a significant impact on their support operations. By migrating from a legacy app to a modern platform, we provided Gradoo with a scalable and maintainable solution that enhances support efficiency and reduces response times.
The support team now has access to powerful tools that allow them to close tickets faster and address user inquiries more effectively. The implementation of ElasticSearch has improved the search functionality, enabling support agents to find information quickly and provide accurate assistance to users.
Overall, our partnership with Gradoo has helped them achieve a more efficient support process, contributing to a better user experience for students across Germany. This project highlights the value of well-designed backend solutions in improving operational efficiency and delivering exceptional support.
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